Assignment Help- Loice is the Associate Director of a non-profit agency

INSTRUCTIONS TO CANDIDATE
1. This question paper comprises of 2 printed pages.
2. The assignment contains THREE questions and is marked out of 75 marks.
3. ANSWER ALL QUESTIONS
4. Start each question on a new page.
5 The assignment is due on the exam date.
6. Assignments expire after every examination sitting.
7. This assignment is only for the May 2019 examination.
You are reminded of the need for good English and clear presentation in your answers.

Case Study
Loice is the Associate Director of a non-profit agency that provides assistance to children and
families. She is the head of a department that focuses on evaluating the skill-building
programs the agency provides to families. She reports directly to the agency leadership. As a
whole, the agency has been cautious in hiring this year because of increased competition for
federal grant funding. However, they have also suffered high staff turnover. Two directors
have left as well as three key research staff and one staff person from the finance department.
Loice has a demanding schedule that requires frequent travel; however, she supervises two
managers who in turn are responsible for five staff members each. Both managers have been appointed within the last six months.
Manager 1: Kelly has a specific background in research. She manages staff who provide
research support to another department that delivers behavioral health services to youth. Kelly
supports her staff and is very organized; however, she often takes a very black and white view
of issues. Upper level leadership values Kelly’s latest research on the therapeutic division’s
services. Kelly is very motivated and driven and expects the same from her staff.
Manager 2: Linda has a strong background in social science research and evaluation. She
manages staff that work on different projects within the agency. She is known as a problem
solver and is extremely supportive of her staff. She is very organized and has a wealth of
experience in evaluation of family services. Linda is very capable and can sometimes take on
too much.

The managers are sensing that staff are becoming over worked as everyone takes on increased
responsibilities due to high staff turnover. Staff have also mentioned that Loice’s “glass halfempty” conversation style leaves them feeling dejected. In addition, Loice has not shared
budgets with her managers, so they are having difficulty appropriately allocating work to
staff. Loice said she has not received sufficient information from the finance department to
complete the budgets. The finance department said they have sent her all the information they
have available.
As staff become distressed, the managers are becoming frustrated. They feel like they are
unable to advocate for their staff or problem solve without key information like the
departmental budget.
Answer question 1 and 2 with reference to the case study.
QUESTION 1
How can Loice most effectively use both management and leadership skills in her role as
associate director? [25 Marks]
QUESTION 2
With reference to motivational and leadership theories, what steps could be taken to build
staff confidence? [25 Marks]
QUESTION 3
‘Most security leaders are afraid to delegate for fear of the unknown’. Critically analyse this statement.

 

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