Total Quality & Service Management: Manfield Coating Co LTD case study

Subject:Total Quality & Service Management

For this weeks case study you are to read the Manfield Coating Co LTD case study and respond to the following question:

What makes the implementation of Manfield’s quality managment system so successful? Include in your answer what the critical success factors are and a consideration on wether IOS 9001 is a guarantee of quality.


Cases that examine Quality Management concerns in actual organizations will give you a better understanding of how course concepts are applied in “the real world”. They will also allow us to more fully engage with each other and with the concepts.


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