Develop, Facilitate and review all aspects of case – CHCCSM0051. Rights-based  Person-centred  Needs-based 

Develop, Facilitate and review all aspects of case – CHCCSM0051. Rights-based  Person-centred  Needs-based 

Provide an outline for each of the following approaches which can be applied in case management.


2.What is evidence based practice and how is it applied in case management? 

3.Discuss the importance of ‘Privacy’ and ‘Confidentiality’ in relation to case management and include the following:

·        Types of information which can be gathered

·        How information is stored to ensure confidentiality

·        Information which can be released (including referrals)

·        The closure of case files securely

4.Provide an overview for the listed contemporary behaviour change models and discuss the practices and interventions for each. 

Behaviour change model Overview

Diffusion of Innovation Theory

(E.M. Rogers 1962)

Social Cognitive Theory (SCT)

(Albert Bandura 1960’s)

The Social Norms Theory

(Perkins and Berkowitz)

Cognitive Behavioural Therapy (CBT)

5.Provide an overview of the nine (9) phases of a formal case management process which should be implemented with each client.

6.Provide a step by step procedure which should be followed when conducting a formal meeting. 

7.List and provide an overview for each of the following which must be adhered to when working in community services in your state or territory: (75 words for each)

(1) regulatory standards

(2) legislations

(3) Statutory mandate  

8.Outline at least two (2) risks and your duty of care responsibilities for each of the following areas of community service work: 

Area of work Risks Duty of care responsibilities

Child protection

Domestic violence


Elder abuse


9.Complete the table by outlining at least (2) protocols and (2) special needs which need to be considered for each of the following diverse clients:  

Client group Protocols for consideration Special needs for consideration

Culturally and


diverse (CALD)

Aboriginal and/or

Torres Strait

Islander people

People with


Lesbian, gay,



intersex (LGBTI)

People experiencing

or at risk of


Older people

Children and

young people

10.Provide examples of three (3) different family structures/dynamics which you may need to work with in your community service role.

11.For each of the family structures identified in Question 10, explain the communication process you would apply to ensure effective decision making, to suit each. 

12.Outline the documentation protocols which need to be followed when referring a client. 

13.Explain the process which needs to be followed for mandatory reporting. 

14.Outline the monitoring and review process you need to follow when case managing clients. 

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