How IT is contributing to the success of the on-demand economy

1) How is IT contributing to the success of the on-demand economy? 2) List the six IT business objectives. 3) What is a business process? Give three examples. 4) What is the difference between business deliverables and objectives? 5) Visit the Web site of UPS (ups.com), Federal Express (fedex.com), and one other logistics and delivery company. a) At each site, what information is available to customers before and after they send a package? b) Compare the three customer experiences.

Books : 

Kirsten Slyter, What Is Information Technology? A Beginner’s Guide to the World of IT, https://www.rasmussen.edu/degrees/technology/blog/what-is-information-technology/ • Michael Walker, Accelerating Transformation for a Post-Covid-19 World, https://www.redhat.com/rhdc/managed-files/so-accelerating-transformation-post-covid-19- analyst-material-f28723-202105-en.pdf