Element of credibility renders Amal trusted
Part 1: Critical Thinking
The element of credibility renders Amal trusted by other nurses due to her successful treatment of patients and is an expert in many aspects of nursing?
An element of credibility most applicable in this case is experience and performance. People will follow those with solid professional credibility built through experience and successful performance in the work environment. A piece of more comprehensive knowledge and performance at work enhance professional credibility, especially in healthcare facilities (Turner, 2019). Longtime performance at work and provision of better results leads to trust and dependence on other employees. Due to Amal’s experience of three years and successfully treating patients, other nurses trust her judgment. Additionally, she is considered an expert in the diverse aspects of nursing. All these have earned her experience and performance credibility, which have earned her willing followers.
Amal’s most relevant element of credibility is because she follows through with her promises.
Because Amal follows through with her promises, integrity is the most relevant element of credibility here. This is a quality of upholding honesty and strong moral principles in society. This element posits that an individual walks the talk; this means that she does exactly what she expects other people around her to do. As a professional, an employer lays expectations on your given promises to which they hope that one will transparently work through their promises. According to West (2020), getting a nurse to work within their confines and produce the best results they had promised proves a higher level of integrity.
Furthermore, simply maintaining a patient’s confidentiality affects gaining the trust of other nurses. Staying through your promises at the workplace results in a conviction. Amal stayed through her promises always, which resulted in gaining the trust of other nurses. This gave her positive professional credibility, which could not have been achieved if she had performed otherwise.
Amal’s most relevant element of credibility is staying aware of other nurses’ career goals and assigning them some work that helps grow their profession.
Inspiration is successfully achieved in a professional workspace when one remains aware of their colleague’s career goals and assigns them assignments that develop their career. Inspiration goes hand in hand with mentorship. Mentorship is critical in facilitating young employees’ career development (Ivey and Dupré, 2022). Employers can initiate inspirational programs in a workplace, experience employees, benchmark other developed workspaces, and encourage creativity and innovativeness. This element keeps the employees on foot and makes them accountable every time, ensuring the quality performance of their service. An employee with experience is already aware of where junior employees are supposed to be in their career and work tirelessly to ensure they achieve those career goals. Amal is mindful of other nurses’ career goals, prompting her to give each one of them an assignment that she knows will develop their profession.
The element of credibility is most likely to suffer if Amal makes several mistakes while treating patients.
In this case, the element of performance will suffer. A professional is expected to perform effectively at work to ensure that their clients do not complain of dissatisfaction. Underperformance consequently ruins one’s professional credibility, which lowers trust from fellow employees. If, in this case, Amal made mistakes while treating patients in the three years, nurses would not trust her to make any judgment; this would affect both their career and the health facility’s reputation. Building positive professional credibility takes time, it is the same way it is destroyed, and an individual has to work themselves out to restore their credibility. Making several workplace mistakes destabilizes performance and takes away trust from clients, the employer, and the employee, reducing the quality of management (De Menezes and Escrig, 2019). Performance is the essential professional credibility one must adhere to receive positive reviews and promotions. Good performance also enhances trust, which is required to achieve the facility’s goals and objectives.
The element of credibility that would suffer if Amal takes a fake sick leave.
Being honest and truthful promotes trust in the working environment. Trust will be lost if an employee takes a fake sick leave; later, the ill rest is proved fake. The element of credibility that would have been affected is integrity. An organization expects that all the employees walk the talk and work with the highest level of integrity to deliver their services. In addition to honesty, adhering to the set organizational moral standards, making right and ethical decisions proves integrity. Amal taking sick leave only to attend a birthday party and posting pictures on her Instagram ruins the trust and confidence the organization would have built in her, which will take time before it is restored.
Two Phrases That Indicate Your Boss Is Not Listening To You.
Think about how well this manager listened in high-pressure situations: Explain how well he did at each of the following active listening skills: paying attention, holding judgment, reflecting, clarifying, and sharing.
Pat paid little attention to the questions but didn’t give answers as required. He majorly centered on himself while answering the first question and did not give a satisfying answer to the second question. By fully paying attention to a question provided, Pat would have given correct answers and comments to the two employees, who would walk away satisfied.
Pat is judgmental in this case. He posits that when employees lose their job in that company, they will secure a job from another company that pays the same due to their position. He holds that he will not receive such kind of payment when he loses his career, which wouldn’t be fair. Furthermore, he says that other employees would not have the problems that he will go through.
Pat is good at reflecting. When the second employee asked about not being listened to by the supervisor when he brought any suggestions required for improvement, Pat already knew how that felt. Probably he may have gone through such treatment from senior personnel. He knows that such feelings go away, and one gets over them after some time; therefore, he encourages the employee not to worry about that.
Pat is not good at clarifying statements to the employees. He did not address the employees’ questions as required; the responses were only centered on personal experience and reflection. He could have handled the concern about the cost-cutting that would result in the employees’ losing jobs. The cost-cutting issue should have been at the center of the response other than how job loss would affect him. On the second question, Pat would have asked how the employee responds to his supervisor to render being ignored instead of using his case to address the question. Because of his position, he would have suggested how he would address the problem instead of encouraging the employee to avoid worrying about the situation.
Pat is not good at sharing. He is not attentive to the employees’ questions, leading him to answer them inappropriately. He is sharing information that shows that he is boasting about his position. He does not entirely answer the employees’ questions but instead puts them in his shoes. None of the employees’ concern is addressed.
Strategies to turn Pat into an excellent listener.
Firstly, Pat should be taught the effectiveness of active listening. Active listening would help him draw a bigger picture of the world and understand different opinions from different people. Active listening will ensure that a manager successfully leads his people towards goal achievement by solving their current problems as fast as possible. It is important to note that people have different personalities and strengths.
Secondly, the manager should be facilitated with skills of open-mindedness. Being open-minded is the greatest power of a good listener because he understands and accommodates the beliefs and practices of the speakers (Itzchakov and Kluger 2018). In this case, if Pat was open-minded, he would be able to receive the employees’ questions, critically analyze them and respond to each one of them effectively. This strategy also encourages creativity, intellectual curiosity that opens ways for further learning, and imaginatively. He should have encouraged the employees to explain and elaborate more on their perspectives and if possible suggest some solutions.
The third strategy is to teach Pat the importance of showing empathy. This is simply showing the employees that you care. Employees should not be left to feel like they are being used as mere tools to generate a company’s resources. They should be made important and of value to the company. By Pat simply responding to the first employee’s question that they will acquire another job in another company because they pay the same salary means that the company does not value their employee’s presence. By being empathetic, Part should have expressed to the employees that he understands what they are going through and solutions will be reached. This is a very important strategy for Pat because it is a powerful display of listening.
Pat should learn to avoid judging the employees. Research shows that those leaders who judge their followers do not listen to them. This is an exposure of a high level of immaturity and inability to accept different practices. This type of leaders do not accept any guidance from a junior employee. Hence they find it difficult to transition from one organization to the next. A leader who does not judge learns and embraces a lot of ideas. If Pat could not have been judgmental, he could have gotten some ideas to prevent cost-cutting and advised the employees accordingly. Additionally, his responses could not have been strictly confined to his life.
Part 2: Writing Exercise
Which writing style problem is most apparent in Statements 2, 3, 5, and 6?
In statement 2, “we want to dramatically increase our market share next year,” dramatically makes it more informal and messy. It deteriorates the sharpness of the message. The writer should have avoided the split infinitives “to increase” and “dramatically.”
In Statement 3, “Please plan your ideas in advance so that you bring your absolute best ideas to the meeting.” Planning your ideas is redundant.
In statement 5, “Please remember that your ideas are important, helpful, and will contribute to our marketing plan.” Important and helpful have the same meaning and, therefore, are redundant. A more specific synonym for necessary and joining “important” and “helpful” would clarify the statement.
In statement 6, “So, active participation at the meeting is greatly appreciated.” The statement was not written in an active voice.
Fix the issues associated with these statements.
Statement 2; we want to increase our market share next year dramatically.
Statement 3; Please plan your ideas so that you bring your absolute best ideas to the meeting.
Statement 5; Please remember that your ideas are essential and helpful and will contribute to our marketing plan.
Statement 6; Active participation from every member at the meeting will be highly appreciated.
Why is it crucial for business writers to follow particular strategies when writing?
Today, writing is the most crucial part of a business’s growth. It is one way of communication essential for a company to move up the career ladder. The following postulates the importance of how business writers must follow specific strategies while writing. Firstly, proper writing skills will ensure that business communication is effectively made to the consumers and a solid website presence is established. Secondly, good and bad employees are differentiated through writing; for example, a bad employee will write a piece full of grammatical errors, which is not impressive. Thirdly, writing demonstrates the intelligence and credibility of the business. Good business writings promote business writers to influencers and convey courtesy, maintaining a sound business entity record. Lastly, a good business writer promotes himself and his career, building his confidence professionally.
De Menezes, L. M., & Escrig, A. B. (2019). Managing performance in quality management: A two-level study of employee perceptions and workplace performance. International journal of operations & production management.
Itzchakov, G., & Kluger, A. N. (2018). The power of listening in helping people change. Harvard Business Review, 1-7.
Ivey, G. W., & Dupré, K. E. (2022). Workplace mentorship: A critical review. Journal of Career Development, 49(3), 714-729.
Turner, P. (2019). The Importance of Professional Credibility. In Leadership in Healthcare (pp. 173-202). Palgrave Macmillan, Cham.
West, E. (2020). Ethics and integrity in nursing research. Handbook of research ethics and scientific integrity, 1051-1069.