Workplace Conflict
Workplace Conflict
I was tangled in a role conflict in a medical facility. I felt emotionally drained as I was actively taking care of patient in critical condition. Unfortunately, a conflict emerged when my colleague showed up and requested for assistance to attend to another patient. However, I declined the request and was blasted off after being branded as lazy. This led to tussle of words between me and my colleague before other nurses heard the noises and arrived at the station. The nurses calmed the furious nurse as he seemed deserted. They later advised me to discover ways of understanding an individual’s attitude and preserver as views may be diverse. The request process was then repeated as the furious nurse was asked to request for assistance in a courteous manner.
The outcome of the conflict was positive. In this case, since it involved distressing moments, I learnt that it is important to offer listening regardless of my situation or the person seeking assistance. On the other hand, my colleague learned the art of seeking assistance in a courteous manner and the recommended manner of responding to unexpected occurrences. Disputes that draw resolves can either result in an individual agreeing with the pronouncement, both agreeing with the verdict or all failing to agree (Wallenstee, 2018). In addition, we also accepted the resolutions agreed upon by other members of staff at the facility.
Conflict circumstances may be averted. In this case, to avoid a similar occurrence, the management should integrate distinct regulations emphasizing the responsibilities of every personnel (Jeong, 2018).This may help in better understanding the state making the accurate choices concerning the patient that should be prioritized. The colleagues should refer to the present rules about the organizational culture and work principles at the hospital.
Professional civility refers to giving respect to other individuals in the line of profession and peacefully co-existing with colleagues (Fritz, 2017). It comprises of deeds of disregard to individuals at the work station. Professional incivility is regarded as a leading factor in workplace disputes. Disputes restrict nurses’ contribution. Conflicts result in violence, resulting in physical harm. This reduces nurses’ input at the facility. Conflicts result in a reduction in commitment from the health practitioners (Lanz& Bruk‐Lee, 2017). Less commitment signifies diminished quality of patient care.
Armstrong (2018) states that expert incivility at the workstation has an impact on the environment and care. Moreover, he states that workplace incivility results in post-traumatic tension amongst nurses. This has an impact on the input quantity and quality in patient care. They also indicate that workplace incivility results in lower enthusiasm amongst nurses, which has a negative impact on the working environment and patient care.
References
Armstrong, N. (2018). Management of nursing workplace incivility in the health care settings: A systematic review. Workplace health & safety, 66(8), 403-410.
Fritz, J. H. (2017). Incivility/Civility. The International Encyclopedia of Organizational Communication, 1-9.
Jeong, H. W. (Ed.). (2018). Conflict resolution: dynamics, process and structure. Routledge.
Lanz, J. J., & Bruk‐Lee, V. (2017). Resilience as a moderator of the indirect effects of conflict and workload on job outcomes among nurses. Journal of advanced nursing, 73(12), 2973-2986.
Wallensteen, P. (2018). Understanding conflict resolution. SAGE Publications Limited.