Sales Team Supervisor

Table of Contents

Case Study:

You are to assume the role of a loyal and long-term sales supervisor who manages a fun and energetic sales team of six at a successful family owned stationery and office requirements business. You have a wealth of experience and knowledge in the industry. It is your role to ensure the sales team are actively and successfully seeking new business while maintaining their existing clients and looking for ways on how to improve the services. Most of the customer contact is made over the phone, with one sales representative on the road who visit’s clients.

The sales team reports back to you with this month’s customer feedback. It is obvious there is an enormous growth in mistakes. A number of clients have complained about picking errors or not receiving their deliveries at all.

Brian, the Director of the family business, is apprehensive that clients will abandon the company and sales will decline. Both Brian and you know you have to take measures to ameliorate their services.

You are required to record the processes and steps he/she would take to carry out this task by working through the performance criteria listed for this unit.

You are to supply at least one example of evidence of the ability to:

relevant legislation, regulations, standards and codes
relevant workplace documentation and resources
case studies and, where possible, real situations
interaction with others

Below are the criteria required as evidence for your portfolio, make sure you clearly read and define each point and include all relevant documentation in your portfolio.

Portfolio contents must be organised in a logical sequence.

The information you include in this portfolio should be typed and presented in a neat and tidy manner.

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